Padlock on notebook keyboard without shredder/GO Europe

Data privacy statement

We consider the protection of your privacy is an important matter

Privacy Policy

for www.officeequipment.go-europe.com

1. Data protection at a glance

General Information

The following information provides a general overview of what happens to your personal data when you visit this website. Personal data relates to all the data with which you can be personally identified. Detailed information on the subject of data protection in the privacy policy provided below.

Data Collection on this Website

Who is responsible for collecting data on this website?

Data processing on this website is performed by the website operator. The necessary contact data is available in the Section “Information on the responsible body” in this Privacy Policy.

How do we compile your data?

On the one hand, we collect the data which you provide us. This can include data which you enter in a contact form ,for example.

Other data is compiled by our IT systems, either automatically or after receiving your consent, when you visit our website. This is primarily technical data (e.g. Internet browser, operating system or time of opening the website). This data is compiled automatically as soon as you open the website.

What do we use your data for?

Part of the data is collected to ensure problem-free access to our website. Other data can be used to analyse your user behaviour.

What rights do you have regarding your data?

You have the right to demand information about the personal data stored at any time and free of charge, including source, recipient and purpose of the data collected. You also have a right to demand rectification or deletion of this data. If you have granted your consent to data processing, you can revoke this consent at any time for the future. Under certain circumstances, you also have the right to request restriction of the processing of your personal data. Furthermore, you have the right to file a complaint with the supervisory authority responsible.

If you have any questions on this or other queries related to the topic of data protection, you can contact us at any time.

Analysis Tools and Third Party Tools

When visiting our website, statistical analyses may be made of your surfing behaviour. This is completed primarily using and analysis programmes.

Detailed information on these analysis programmes can be found in the following privacy policy.

2. Hosting

We host the contents of our website at the following providers:

Hetzner

The provider is Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen (subsequently referred to as Hetzner). If you visit our website, Hetzner compiles various log files including their IP addresses. For details, refer to the privacy policy from Hetzner: https://www.hetzner.com/de/legal/privacy-policy.

The use by Hetzner occurs on the basis of Art. 6 Para. 1 lit. f DSGVO (GDPR). We have a legitimate interest in the most reliable presentation of our website. Provided that corresponding consent has been requested, data is processed exclusively subject to Art. 6 (1) (a) DSGVO (GDPR) and Art. 25 (1) TTDSG (TDDDG - Telecommunications-Telemedia Data Protection Act), insofar as such consent includes the storage of cookies or access to information in the user’s terminal device (such as device fingerprinting) as per TDDDG. Any such consent may be revoked at any time.

Order processing

We have concluded an order processing contract for the use of the above-mentioned service. This is a contract required by data privacy law, ensuring that the service processes the personal data of our website visitors exclusively in accordance with our instructions and in compliance with the GDPR.

Cloudflare

We use the “Cloudflare” service. The provider is Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA (subsequently referred to as “Cloudflare”).

Cloudflare provides a globally distributed Content Delivery Network with DNS. Technically, the transfer of information between your browser and our website is handled via the Cloudflare network. This puts Cloudflare in a position to analyse the data traffic between your browser and our website and serve as a filter between our servers and potentially malicious data traffic from the internet. In this case, Cloudflare can also use cookies or other technologies to recognise internet users which, however, are only used for the purpose described here.

The use of Cloudflare reflects our legitimate interest in providing our website offering without errors and securely to the maximum extent possible (Art. 6 Para. 1 lit. f DSGVO (GDPR)).

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. For details, see: https://www.cloudflare.com/privacypolicy/.

For further information on the subject of security and data protection regarding Cloudflare, refer to: https://www.cloudflare.com/privacypolicy/.

Order processing

3. General Notes and Mandatory Information

Data Protection

The operators of this site take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data relates to the data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission on the Internet (including communication by e-mail) may involve security vulnerabilities. Complete and absolute protection of data against access by third parties is not possible.

Information on the Authority Responsible

The authority responsible for data processing on this website is:

GO Europe GmbH
Zum Kraftwerk 1
45527 Hattingen

Telephone: +49 2324 6801-0
Email: info@go-europe.com

The authority responsible is the natural or legal person who determines alone, or jointly with others, the purposes and means of the processing of personal data (e.g. names, e-mail addresses and so forth).

Retention Period

If no specific retention period is defined within this privacy policy, your personal data will be retained by us until the purpose of the data processing no longer applies. If you make a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. Tax or commercial law related retention periods); in the latter case deletion takes place after these reasons no longer apply.

General Information on the Legal Basis for Data Processing on this Website

Provided you have consented to data processing, we process the personal data in accordance with Art. 6 Para. 1 lit. a DSGVO (GDPR) or Art. 9 Para. 2 lit. a DSGVO (GDPR), where special categories of data are processed in accordance with Art. 9 Para. 1 DSGVO (GDPR). In the case of express consent to the transfer of personal data to third countries, data processing is also completed in accordance with Art. 49 Para. 1 lit. a DSGVO (GDPR). If you have consented to the storing of cookies or access to information in your terminal device (e.g. via device fingerprinting), data processing is also completed in accordance with § 25 Para. 1 TTDSG (TDPA). Any such consent may be revoked at any time. If your data is required for fulfilling the agreement or to complete out pre-contractual measures, we process your data in accordance with Art. 6 Para. 1 lit. b DSGVO (GDPR). We also process your data in accordance with Art. 6 Para. 1 lit. c DSGVO (GDPR) where this is necessary in order to fulfil a legal obligation. Data processing can also be be completed in accordance with Art. 6 Para. 1 lit. f DSGVO (GDPR) when based on our legitimate interest. The following paragraphs of this privacy policy provide information on the applicable legal bases for each individual case.

Privacy Officer

We have appointed a privacy officer.

Thomas Humann
Kaldenhoverbaum 17
45359 Essen

Telephone: +49 (176) 31 50 23 13
Email: info@service-essen.de

Information on Data Transfer to the USA and Other Third Countries

We use tools from companies whose head office is in the USA or other third countries that are not secure in terms of data protection laws. When these tool are active, they can transfer your personal data to these third countries to be processed there. We would like to point out that there is nothing comparable installed in these countries to guarantee data privacy levels enjoyed in the EU. For example, US companies are obliged to transfer personal data to security authorities without you as the person affected being able to take legal action against this. Therefore, it cannot be ruled out that US authorities (e.g. secret services) process, analyse and permanently store your data available on US servers. We have no influence on these processing activities.

Revoking Your Consent to Data Processing

Many data processing operations are only possible following your express consent. You can revoke any consent already granted at any time. The legality of data processing already concluded are unaffected by the revoke of consent.

Right of Objection to Data Collection in Special Cases and to Direct Mailing (Art. 21 DSGVO (GDPR)

IF DATA PROCESSING IS COMPLETED IN ACCORDANCE WITH ART. 6 PARA. 1 LIT. E OR F DSGVO (GDPR), YOU HAVE THE RIGHT TO OBJECT, ON GROUNDS RELATING TO HIS OR HER PARTICULAR SITUATION AT ANY TIME, TO THE PROCESSING OF PERSONAL DATA CONCERNING HIM/HER ; INCLUDING PROFILING BASED ON THOSE PROVISIONS. REFER TO THIS PRIVACY POLICY FOR THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED. WHEN YOU MAKE AN OBJECTION, WE WILL NO LONGER PROCESS THE PERSONAL DATA IN QUESTION UNLESS WE PROVIDE COMPELLING LEGAL GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR FOR THE ESTABLISHMENT; EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION COMPLIANT WITH ART. 21 PARA. 1 DSGVO (GDPR)).

WHERE PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO PROCESSING OF THE RELEVANT PERSONAL DATA FOR SUCH MARKETING PURPOSES; WHICH INCLUDES PROFILING WHERE IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU FILE AN OBJECTION, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION COMPLIANT WITH ART. 21 PARA. 2 DSGVO (GDPR)).

Right of Objection to the Supervisory Body Responsible

In the case of violations of DSGVO (GDPR), the person affected has the right to file an objection with the supervisory body, particularly in the member state of their usual residence, place of work or place of alleged violation. The right to file a complaint exists without prejudice to any other administrative or judicial redress.

Right to Data Portability

You have the right to receive data, which we have processed automatically on the basis of your consent or fulfilment of an agreement, yourself or have it sent to a third party in a structured, machine readable format. In cases where you request direct transfer of the data to another responsible person, this only occurs when technically feasible.

Information, Deletion and Rectification

Within the scope of applicable legal provisions, you are entitled to request, free of charge, information relating to your stored data, its origin and recipients and the purpose of the data processing as well as the right to have this data rectified or deleted. If you have any questions on the subject of personal data, you can contact us at any time.

Right to Restriction of Processing

You also have the right to request restriction of the processing of your personal data. You can contact us at any time with regard to this. The right to restriction of processing applies in the following cases:

If you contest the accuracy of the personal data, we require a period of time to verify the accuracy of the personal data. You also have the right to request restriction of the processing of your personal data for the period of verification.
If processing of your personal data was/is unlawful, you can request restriction of data processing instead of deletion.
If we no longer needs the personal data, but you need it for the establishment, exercise or defence of legal claims, you have the right to request restriction of data processing instead of deletion.
If you have filed an objection in accordance with Art. 21 Para. 1 DSGVO (GDPR), a balance must be drawn up between your interests and ours. You also have the right to request restriction of the processing of your personal data for the period of drawing up a balance.

If you have restricted processing your personal data, such personal data may, with the exception of storage, only be processed with the your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

SSL and TLS Encryption

This site uses an SSL or TLS encryption for security reasons and to provide protection when transmitting confidential contents, such as orders or queries which you send to us in our position as site operator. You can recognize an encrypted connection in your browser's address line when it changes from “http://” to “https://” and a lock symbol appears in the browser bar.

When the SSL or TLS encryption is activated, data which you send to us cannot be read by third parties.

Objection to Email Marketing

We hereby expressly object to the third party use of contact data, which has been published in accordance with the legal notice, for the transmission of not expressly solicited advertising and information material. The website operator expressly reserves the right to take legal action in the event that unsolicited advertising material is sent, such as in the form of spam.

4. Data Collection on this Website

Our internet pages use so-called “cookies”. Cookies are small data packages and do not cause any damage to your terminal device. They are either stored temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your terminal device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your terminal device until you delete them yourself or they are automatically deleted by the web browser.

In part, cookies from third party companies can also be stored on your terminal device if you visit our website (third party cookies). These enable us or you to use certain services provided by a third party company (e.g. cookies for processing payment services).

Cookies have various functions. Numerous cookies are technically necessary because, without them, certain website functions do not work without them (e.g. the shopping cart function or playing of videos). Other cookies serve serve to evaluate user behaviour or display advertisements.

Cookies which are necessary (necessary cookies) for completing the electronic communication process, for enabling functions you require (e.g. For the shopping cart function) or to optimise the website (e.g. cookies for measuring the web audience), are stored in accordance with Art. 6 Para. 1 lit. f DSGVO (GDPR) where no other legal basis is specified. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors Where consent is requested for storing cookies and comparable recognition technologies, processing is completed based purely on this consent (Art. 6 Para. 1 lit. a DSGVO (GDPR) and § 25 Para. 1 TTDSG (TDPA))); the consent can be revoked at any time.

You can configure the browser so that you are informed of the placement of cookies and cookies only permit cookies in individual cases, accept cookies in certain cases or reject them generally as well as activate the automatic deletion of cookies on closing the browser. When cookies are deactivated, it may restrict the functionality of this website.

Where cookies are used by third party companies or for analysis purposes, you will be informed separately within the scope of this privacy policy and request consent, as necessary.

Consent Using the Consent Tool

Our website uses a consent tool to obtain your consent for storing certain cookies in your browser or to use specific technologies and to document this compliant to data protection requirements. The provider of this technology is bitloft GmbH, Schulstraße 2, 42551 Velbert (subsequently referred to a bitloft).

When you access our website, a cookie is stored in your browser in which the consent granted by you or the revoked consent is saved. This data is not transferred to the consent tool provider.

The data collected is stored until you request us to delete it or the consent tool automatically deletes it or the purpose for the data retention is no longer applicable. Mandatory statutory retention periods remain unaffected.

The consent tool is used to obtain the legally prescribed consent for the use of cookies. The legal basis for this is Art. 6 Para. 1 lit. c DSGVO (GDPR).

Server Log Files

The provider of the pages automatically collects and stores information in so-called server log files which your browser automatically transfers to us. These are:

Browser type and browser version
Operating system used
Referrer URL
Host name of accessing computer
Time of server query
IP address

This data is not merged with other data sources.

The data is collected on the basis of Art. 6 Para. 1 lit. f DSGVO (GDPR). The website operator has a legitimate interest in the technically error-free presentation and optimisation of their website – the server log files must be compiled for this.

Contact Form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. Depending on the case, we transfer this data to WSG Wilhelmshavener Service Gesellschaft mbH, Krabbenweg 14 in 26388 Wilhelmshaven to process your query. Processing serves for quick contacting and, thus, speedy processing of your query.

The data processing is based on Art. 6 Para. 1 lit. b DSGVO (GDPR) if your query is linked to fulfilling a contract or to complete pre-contractual measures. In all other cases, data processing is based on our legitimate interest in the effective processing of the queries sent to us (Art. 6 Para. 1 lit. f DSGVO (GDPR)) or on your consent (Art. 6 Para. 1 lit. a DSGVO (GDPR)) in cases where this was requested; the consent may be revoked at any time..

The data entered on the contact form is retained by us until you request that we delete it, you revoke your consent for storage or the purpose of the data retention no longer exists (e.g. following conclusion of processing of the query). Mandatory legal provisions - particularly retention periods - remain unaffected.

Queries Via Email, Telephone or Telefax

If you contact us via e-mail, telephone or telefax, the query together with any resulting personal data (name, query) will be stored and processed for the purpose of processing your query. Depending on the case, we transfer this data to WSG Wilhelmshavener Service Gesellschaft mbH, Krabbenweg 14 in 26388 Wilhelmshaven to process your query. Processing serves for quick contacting and, thus, speedy processing of your query.

The data sent to us on the contact form is retained by us until you request that we delete it, you revoke your consent for storage or the purpose of the data retention no longer exists (e.g. following conclusion of processing of the query). Mandatory legal provisions - particularly legal retention periods - remain unaffected.

5. Analytics Tools and Advertising

Matomo

This website uses the Open Source web analytics service, Matomo.

With the aid of Matomo, we are in a position to collect and analyse data on website visitors to our website. This enables us to learn, amongst other things, when the site was accessed and which region each visitors come. In addition, we can also compile various log data (e.g. IP addresses, referrers, browser and operating systems used) as well as measure whether our website visitors complete certain actions (e.g. clicks, purchases, etc.).

The data is collected on the basis of Art. 6 Para. 1 lit. f DSGVO (GDPR). The website operator has a legitimate interest in the analysis of user behaviour in order to optimise both the web offers and advertising. Provided that corresponding consent has been requested, data is processed exclusively subject to Art. 6 (1) (a) DSGVO (GDPR) and Art. 25 (1) TTDSG (TDDDG - Telecommunications-Telemedia Data Protection Act), insofar as such consent includes the storage of cookies or access to information in the user’s terminal device (such as device fingerprinting) as per TDDDG. Any such consent may be revoked at any time.

IP anonymization

We implement IP anonymization for analysis using Matomo. In this case, your IP address is abbreviated prior to the analysis so that it can no longer be specifically assigned.

Cookieless analysis

We have configured Matomo configured so that Matomo does not store any cookies in your browser.

Hosting

We host Matomo in the case of the following third party providers:

bitloft GmbH
Schulstr. 2
42551 Velbert

Order processing

Google Ads

The website operator uses Google Ads. Google Ads is an online advertising programme from Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to load advertisements in the Google search engine or on third party websites when the user enters certain search terms in Google (keyword-targeting). Also, targeted advertisements could be downloaded by implementing the user data available to Google (e.g. location data and interests) (target group targeting). We as website operator can analyse this data quantitatively, for example, by analysing which search terms have lead to downloading the advertisements and how many adverts have lead to corresponding clicks.

Use of this service occurs is based on the consent in accordance with Art. 6 Para. 1 lit. a DSGVO (GDPR) and § 25 Para. 1 TTDSG (TDDDG). Any such consent may be revoked at any time.

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. For details, see: https://policies.google.com/privacy/frameworks and https://privacy.google.com/businesses/controllerterms/mccs/.

The use of Google Ads is only possible following a visit to the website with the URL ending “.de” and, thus, only in the German-speaking realm. The services from Google Ads are not integrated and activated in other domain endings and language variants provided on our website.

Google Conversion Tracking

This website uses Google Conversion Tracking. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Conversion Tracking enables Google and us to detect whether a user has completed specific actions. This enables us to analyse, for example, the frequency with which buttons on our website are clicked and which products are most frequently viewed or purchased. This information enables the compilation of conversion statistics. We learn of the total number of users which have clicked on our advertisements and which actions they have completed. We do not receive information with which we can identify users personally. Google themselves use cookies or comparable recognition technologies for identification purposes.

Use of this service occurs is based on the consent in accordance with Art. 6 Para. 1 lit. a DSGVO (GDPR) and § 25 Para. 1 TTDSG (TDDDG). Any such consent may be revoked at any time.

More information on Google Conversion Tracking is available in the privacy policy from Google: https://policies.google.com/privacy?hl=de.

The use of Google Conversion Tracking is only possible following a visit to the website with the URL ending “.de” and, thus, only in the German-speaking realm. The services from Google Ads are not integrated and activated in other domain endings and language variants provided on our website.

6. Plugins and tools

Google Fonts (Local Hosting)

This website uses web fonts, provided by Google, to ensure a uniform presentation of fonts. Die Google Fonts are installed locally. There is no connection to servers from Google in this case.

Further information on the Google Fonts is available at https://developers.google.com/fonts/faq and in the privacy policy from Google: https://policies.google.com/privacy?hl=de.